Automatic checks and document uploads
Identity checks can happen during registration. If an automatic check doesn't complete, the operator may ask you to upload documents before allowing the account to proceed.
Don't assume every bookmaker lets you deposit or bet while unverified. Betway's account terms require identity verification to open the account, while Hollywoodbets also describes document checks before withdrawal.
Document-review times
| Bookmaker | Time to allow | What it covers |
|---|---|---|
| Betway | Allow up to 48 hours; weekends and public holidays can take longer. | Manual document verification, separate from withdrawal processing. |
| Hollywoodbets | Activation target: 30 minutes after receiving documents. | A complete, readable document upload. |
A rejected image, missing page or request for further information can extend the wait. Check the document status in your account before uploading the same files again.
Match the documents to the request
Use your own account details and an accepted identity document. Check whether both sides of a smart ID are needed, and keep all four corners visible in a clear colour image.
Where a recent bank statement or proof of address is requested, check the age limit and the exact details it must show. Don't crop or redact required fields without checking the operator's instructions.
Upload through the account
At Betway, open Documents Verification in the account menu, select the requested file and save it. Its upload guide lists a 4MB maximum and a status check in the same section.
Hollywoodbets has a FICA self-service upload route. Start from the official account or help page rather than sending identity documents to an unsolicited message or a social-media contact.
Keep the upload confirmation. If the stated window passes, contact support with the document status and submission time, not a fresh set of repeated uploads.
Verification and withdrawal are separate
An approved identity check doesn't mean a withdrawal has been authorised or paid. Payment ownership, an outstanding document request or bonus conditions can still need attention.
When comparing betting sites in South Africa, check the withdrawal method as well as the account requirements. A quick document review isn't a payout-speed result.
Frequently asked questions
Can I bet before completing FICA?
Registration checks and account restrictions differ. Betway requires identity verification to open the account; follow the instructions shown for your own account.
How long does Betway document verification take?
Allow up to 48 hours, with longer waits possible over weekends and public holidays. Check the document status in your account for any request to replace or add a file.
Should I hide details on my bank statement?
Follow the operator's document instructions. Don't redact required identity, address or banking details unless the operator confirms it can accept the altered document.