Complaints Policy

If you have a complaint about content published on MzansiWins, this page explains how to raise it and what to expect.

How to Complain

Send your complaint to help@mzansiwins.co.za with the subject line "Complaint". Please include:

• Your name and email address
• The URL of the page in question (if applicable)
• A clear description of your complaint
• What outcome you are hoping for

Our Process

1. Acknowledgement: We will acknowledge your complaint within 2 business days.
2. Investigation: We will investigate thoroughly, which may take up to 10 business days.
3. Response: We will respond with our findings and any actions we plan to take.
4. Escalation: If you are not satisfied with our response, you may request a review by our senior editorial team.