Complaints Policy

We want to get things right, and if you are unhappy with something on MzansiWins, we want to hear about it.

How to Complain

Send your complaint to help@mzansiwins.co.za with the subject line "Complaint". Please include:

• Your name and email address
• The URL of the page in question (if applicable)
• A clear description of your complaint
• What outcome you are hoping for

Our Process

1. Acknowledgement: We will acknowledge your complaint within 2 business days.
2. Investigation: We will investigate thoroughly, which may take up to 10 business days.
3. Response: We will respond with our findings and any actions we plan to take.
4. Escalation: If you are not satisfied with our response, you may request a review by our senior editorial team.